Store Policies

Returns/Cancellations

If you are not satisfied with your purchase, please contact us for a Return Merchandise Authorization (RMA) request within 10 business days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it, offer you store credit, or offer you a refund, less 25% restocking fee, based on your original method of payment. The product must be returned within 10 business days of the issuance of the RMA. All products must be packed in the original packaging, including any accessories, manuals, documentation and registration that shipped with the product. A 15% open box fee in addition to the 25% restocking fee (totaling 40%) will be assessed on any sealed product that is opened or removed from its original packaging.

Please note that we do not permit the return of the following products:
   1. Special orders and products that are custom configured to your specifications.
   2. Products sold "as is" or "used" or that have been installed or used after receipt.
   3. Firearms, once transferred to buyer.
   4. Illumination devices, electronic sights, optics and night vision equipment.

NOTE: We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you chose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

The United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before USPS will initiate a trace. The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.

Website Disclaimer

Other items available for sale not listed on this website include discontinued parts or parts for firearms no longer produced. Please contact us if you have any questions regarding parts for firearms no longer produced (such as Vietnam era upper receiver units, obsolete fire control parts, etc.).

All items on this website are subject to change without notice. This includes item availability, one-of-a-kind items, and pricing.

Used Firearms

The seller provides all descriptions for used items. All descriptions for used items are honest and based on actual items being offered for sale. Items being sold in this manner will be marked as such. All sales on used items are final. Photos will be provided when available. All machine guns are considered used unless otherwise noted.

General Firearm Sales

All firearms, magazines, receivers and restricted law enforcement items are sold and shipped in accordance with all existing federal, state and local laws and regulations. Many of the firearms, magazines and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state regulations before ordering. You must be 18 or older to purchase a long gun and 21 or older to purchase a handgun per ATF rules, but state and local laws may differ and you will need to check your local laws before purchasing a firearm.

All new firearms are shipped in the original manufacturer's box, with magazine(s), accessories and applicable warranty. Firearms requiring warranty work must be returned to the factory within 1 year of purchase for repair. Accessories and special order items not normally sold by our store will not be covered under warranty even if these products are part of an integrated firearms package, unless we have guaranteed the entire package in writing. Please contact the original manufacturer for warranty information on all accessories and special order items.

Customer Service

If you encounter any problems with your order or the checkout process, or if you have any questions about the status of your order, simply contact our customer service staff through our Contact Us page.

Consumer Data Privacy

We respect your privacy and are committed to protecting it.

The Credit Card Billing Information, Shipping Information, and Contact Information in our checkout process are required in order to process your order and deliver the product to you. We store some information for accounting reasons. Your information will not be shown to third parties not involved in the transaction, nor used to send you any unrequested information. The entire Checkout process is handled through a secure SSL-encrypted connection.

The Credit Card Billing Information is sent directly to our payment provider who processes your credit card transaction. The credit card information is neither recorded nor stored by us, and it can only be accessed by our payment provider. Each transaction has a very high level of security. Your credit card details are sent directly to the payment provider over a secure SSL-encrypted connection. They are not processed on our servers at any stage of the transaction, nor are they stored on our server.

Secure Transmission

All information collected during the checkout process is transmitted via industry standard Secure Sockets Layer (SSL) featuring 128-bit encryption. A Secure Sockets Layer (SSL) Certificate creates an encrypted link between a website and a visitor's Web browser. This link ensures that all data passed between the website and the browser remains private and secure.

Order Fulfillment

All orders are shipped promptly from our warehouse or in-store inventory within 3 - 10 business days using UPS, FedEx, or USPS. Tracking numbers are available for items shipped via UPS and FedEx.

Online Price & Description Errors

Our online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer's credit card or we will refund the money.

If an item's description contains an error such as incorrect photo, price, accessory or description and a customer makes the order, we will not process the order without first contacting the customer. If the order is mistakenly shipped, we may advise the customer to return the item in an unopened condition and we will refund the customer. By placing an order, the customer agrees that $dealerName will be the final arbiter of discrepancies in the online catalog.

Ammunition Purchases

You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition. All ammunition will be shipped ground with adult signature required. Always make sure to use the correct ammunition for your specific firearms. Check your local laws for any other regulations. *All ammunition sales will comply with local and state laws and will not be shipped to any restricted areas.*

SHIPPING TIME

Unless your order is in the "In Store Now" category, in stock means in warehouse, not in store already, and it must be shipped to us for you to pickup or for us to then ship to you. Arrival at store can vary greatly, but we usually have your item in less than a week. Once it arrives we will contact you by email or phone to schedule a pickup or we will reship it to you the following business day.

GUN & AMMO RETURN POLICY

GUN & AMMO RETURN POLICY!!!!!
NO RETURN on guns and ammo once ordered. GUNS are brought in specifically for your order and are not our standard inventory - THEREFORE there will be NO RETURNS on ANY GUNS or AMMO once order is placed, NO EXCEPTIONS - ALL SALES FINAL. All warranty issues must be handled with manufacturer. We are NOT a warranty center and do not do repairs.

Transfer Fees Associated with ALL Online Gun Orders

Our Internet Pricing is competitive with ALL online retailers. Online pricing assumes that our only handling will be shipping to your FFL dealer. When you ship a gun to your dealer there will be an additional Transfer Fee that YOUR dealer will charge you for handling the transfer. We do not control this, so you should ascertain the cost of this prior to ordering.

We welcome you to pickup your gun in our store, however, online guns must be brought from the warehouse to us for online pricing. We CAN NOT fill orders from our retail store stock. Your gun should normally arrive in 3 to 7 business days and we will call you upon its arrival and "log in" so you can pick up. Additionally, just as when any other dealer handles the transfer documentation, there is a cost associated with completing the Federal paperwork for you in the store. Therefore, Online orders that are picked up in OUR store will include a $49.95 fee for Handling the Federally Required 4473 Documentation. This fee, along with inventory overhead and labor, is already factored into the store retail pricing and explains why "In Stock" retail inventory is priced differently from online inventory. Your understanding of these differences is appreciated.

Shipping Insurance Optional

Buyer has the CHOICE of purchasing shipping Insurance at checkout. If you DO NOT select shipping insurance, you are acknowledging that ALL items will become the property of the buyer immediately upon acceptance by shipping company and Crazy Gun Dealer will NOT be responsible for your receipt of the item(s) or condition of item(s) upon receipt. ANY claim the buyer has will be solely with the shipping company. If this is NOT acceptable, the buyer MUST select the Insurance option on the checkout page.

ONLINE ORDER "IN STORE PICKUP" NICS DENIAL FEE

If you order online for "IN STORE PICKUP" and you are DENIED delivery of your gun by the FBI, we will refund ONLY 85% of purchase price total. The gun was ordered for YOU and we now have to move the gun, therefore the 15% will be used to offset our handling cost of storing and reselling the gun. NO EXCEPTIONS. NOTE: the name the gun is ordered in is the name it MUST be picked up in. If you are denied your gun, you CAN NOT have someone else pick it up. This is AGAINST FEDERAL LAW and not our policy!!!!!!!!!!!!!! The name of the buyer MUST be who the gun is for. Having someone else order and or buy a gun for you is AGAINST FEDERAL LAW!!!!!

ONLINE ORDER"SHIPPED GUN" NICS DENIAL NO REFUNDS

If you order online, have your gun shipped to another dealer and you are DENIED delivery of your gun by the FBI, THERE ARE NO REFUNDS! The gun was ordered for YOU. You will have to make arrangements to sell the gun at whatever cost to the dealer you had it shipped to or meet that dealers requirements for selling it to someone else yourself and then having that buyer pickup the gun. WE DO NOT MAKE REFUNDS OR TAKE RESPONSIBILITY for denied gun purchases once the gun has left our store!!!!!NO EXCEPTIONS!!!!!

ONLINE VS RETAIL STORE

Please be aware web site orders are filled from warehouse and NOT retail inventory. There are GREATER costs associated with retail inventory, then inventory ordered from warehouse just for you. THEREFORE, retail prices will be higher then online prices. To save money by purchasing online, you will have to wait for your gun to come from the warehouse to pickup.

ONLINE INVENTORY VS RETAIL STORE INVENTORY

PLEASE understand the online inventory is from all major warehouses around the country and often contains over 1/2 Billion dollars worth of guns. NO store could stock all this in one place. We try to stock close to a million dollars worth of JUST guns at most times, but we do not have all the guns shown on the web site in our store. In stock or in inventory means available in warehouse NOT in retail store. Thanks for your understanding.